Terms and Conditions winchat

User Eligibility

To use winchat services, you must meet all of the following eligibility requirements:

• Be at least 21 years old on the date of registration and throughout continued use of the Platform.
• Not be located in a territory or country where online gambling is prohibited under applicable local laws.
• Not be currently serving a self-imposed or third-party self-exclusion period.
• Have full legal capacity to enter into a binding agreement.
• Be registering for your own benefit and not on behalf of or for the benefit of any third party.

Account Registration and Management

Each individual is only permitted to hold one winchat account. Opening multiple accounts is prohibited and constitutes a serious violation of these terms. All information submitted during registration must be correct, complete and current.

During the registration process, winchat may request identity verification documents, including a valid copy of MyKad or passport. The verification process (KYC — Know Your Customer) is carried out in line with the international licensing compliance requirements that underpin the Platform's operations.

Users are fully responsible for:

• The confidentiality of their password and account login details.
• All activity that takes place in their account, regardless of whether it was carried out by themselves or by another party.
• Ensuring account information is updated when changes occur.

Deposits and Payment Methods

winchat accepts deposits via the following payment methods: Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrency (USDT, BTC, ETH). The minimum deposit amount for each method is RM50.

All deposits are processed using layered security infrastructure that ensures your financial information is protected at all times. winchat does not store users' bank account details or e-wallet passwords.

Please note that:

• Deposits must be made from an account or e-wallet registered in the same user's name.
• winchat reserves the right to request proof of ownership of the payment account for verification purposes.
• Any attempt to process funds from unknown sources or third parties may result in account suspension.
• Any charges or fees imposed by third-party payment providers are entirely the user's responsibility.

Withdrawals

The minimum withdrawal amount is RM100. Withdrawals are processed to the same account or e-wallet used for the deposit to ensure security and compliance with anti-money laundering (AML) regulations.

The withdrawal processing period typically takes between 30 minutes and 3 hours after the request is approved. However, certain circumstances may extend this period:

• Withdrawal requests that require additional review by the security team.
• Incomplete document verification in the user's account.
• Bonus wagering that has not yet met the minimum required amount.
• First-time withdrawals that require full identity verification.

User Conduct and Responsibilities

winchat users agree not to do any of the following while using the Platform:

• Using automated software, bots, scripts or any technological tools to manipulate games or the system.
• Colluding with other users to manipulate game outcomes or cheat the platform.
• Using another person's account or sharing an account with another individual.
• Uploading inappropriate, unlawful or unethical content through any communication channel on the platform.
• Carrying out any activity that may compromise the security or integrity of the winchat system.
• Attempting to access other users' data or the platform's internal systems without authorisation.

winchat reserves the right to investigate any suspected suspicious activity and take appropriate action, including temporary suspension or permanent closure of an account, depending on the severity of the violation.

Privacy and Personal Data Protection

winchat prioritises the security and confidentiality of all users' personal data. The collection, processing and use of your personal data is governed entirely by our Privacy Policy, which can be read separately.

By using this platform, you consent to winchat:

• Collecting and processing data required for account management and KYC compliance.
• Using encryption technology to protect your financial and personal information.
• Sharing necessary data with approved third-party payment providers solely for the purpose of processing transactions.
• Retaining transaction records for the period required by applicable licensing and legal requirements.

Account Suspension and Closure

Users may close their winchat account at any time by contacting customer support. All available real-money funds in the account will be returned in accordance with standard withdrawal procedures once all conditions have been met.

winchat reserves the right to suspend or close a user's account in the following circumstances:

• Violation of any provision in these terms and conditions.
• Failed identity verification or inaccurate registration information.
• Activity indicating fraud, money laundering or other misconduct.
• A request from a competent authority under valid legal procedures.
• Users who have registered for the self-exclusion programme.

Liability Limits and Disclaimer

The winchat platform is provided "as-is". While we strive to keep the platform running without interruption, winchat makes no absolute guarantees regarding:

• The absence of technical disruptions, software errors or temporary service outages.
• Losses arising from internet connection failures or third-party system failures beyond our control.
• Any indirect, consequential or incidental losses experienced by users.

In situations where a technical disruption affects a game in progress, winchat will take reasonable steps to resolve the situation fairly based on available system records. The platform's decision in such matters is final.

Amendments to Terms and Conditions

winchat reserves the right to amend, update or replace any part of these terms and conditions at any time. Amendments will take effect once posted on this website. Notice of significant changes will be communicated to users via email or in-platform notification.

Continued use of the platform after the effective date of an amendment is considered acceptance of the revised terms. Users who do not agree with the changes have the right to close their account before the new terms take effect.

winchat recommends that users check this page periodically to ensure they remain informed of the latest terms governing use of the platform.

Contact Us for Enquiries

If you have any enquiries, questions or feedback regarding winchat's terms and conditions, our support team is available to assist you every day, 24 hours a day.

You can reach us via:

• Live Chat: Available directly on the winchat website, operated in Malay and English.
• Email: Send your enquiry to [email protected] for a written response.